An innovative technology is transforming the patient experience at St. Clair Urgent Care at St. Clair Hospital Outpatient Center, at Village Square, in Bethel Park. A new self-scheduling tool makes it possible for people who wish to be seen at St. Clair Urgent Care to register electronically, reserve a spot in the patient queue, monitor their progress in the line and receive a text message when it is time for them to be seen. Best of all, it can be done from the comfort of home or office.
The online registration system streamlines the delivery of care at St. Clair Urgent Care, minimizing waiting and keeping the patient constantly informed of the status. It helps eliminate the frustration of not knowing how long the wait will be and it greatly reduces waiting periods during busy times.
Dave Kish, R.N., Director of Emergency Services at St. Clair Hospital, is excited to offer this service to the community. “Registering online gives the patient a new option and a better experience,” he says. “It’s convenient, efficient and easy. You choose the best time for your visit and reserve your place in line by using a smartphone or computer, and you receive text messages telling you when to arrive for your visit. If there are delays, the system’s real-time data algorithm will send the patient a text message advising of the delay and providing an option to reschedule for a later time. The system is designed to minimize wait times and to provide the patient with a better experience by reducing unanticipated surges in patient arrivals.”
Registering online not only offers advantages to patients, but also helps the St. Clair Urgent Care staff. The system facilitates the logistics of treating the wide variety of patients, providing data to anticipate needs and prevent a backlog of patients.
To access the online registration system, please visit stclair.org/urgent-care .