PUBLIC INFORMATION OFFICER
Laura Pace Lilley
For 40 years, Mt. Lebanon Magazine has been one of our most reliable tools to reach residents and to provide critical information regarding our schools, neighborhoods, housing stock, municipal services, recreation programs and businesses, and to increase the transparency of our municipal government. But the magazine is just one aspect of what we do. We are a full-service communications department for the municipality. With a staff currently consisting of two full-time and five-part time employees—plus freelance writers, photographers and sales staff independent contractors who support the magazine—we create brochures, videos and other materials for municipal departments, manage the municipal website and social media, provide public relations and much more.
The Mt. Lebanon Commission made enhancing communications a goal for 2019. To accomplish this, the commission hired a consultant, who conducted a survey last fall, which was offered in digital form and physically mailed to each Mt. Lebanon household. An astounding 3,484 households responded—approximately 26 percent of households.
It revealed that Mt. Lebanon Magazine was the preferred method of receiving communications, followed closely by the municipal website (mtlebanon.org) and LeboALERT, the municipality’s non-emergency email and text information system. Respondents weighed in on different categories of communication, including social media (Facebook, Twitter and Instagram), the bi-weekly email newsletter (The Seven Ten), and an app that could be created if people wanted one, but for the most part, they didn’t.
Another important question asked respondents to rate how satisfied they are with municipal communications. More than 80 percent rated the communications a 7 or above on a scale of 1 to 10, with 67 percent rating communications at an 8 or above.
Connect with us.
Mt. Lebanon Magazine: Delivered to all homes and businesses 10 times a year (January/February and July/August are combined issues).
Lebo Emergency: Learn about life-threatening emergencies (such as active shooter, gas leak, chemical spill) Text LEBO to 99411 or visit mtlebanon.org to sign up.
LeboALERT: Non-life-threatening notices, such as road closures, events and cancellations, trash/recycling and leaf pickup updates. Sign up at mtlebanon.org.
Social media: Mt. Lebanon Magazine, Mt. Lebanon Police and Mt. Lebanon Fire Department each have Facebook, Twitter and Instagram accounts.
The Seven Ten: A bi-weekly newsletter with important municipal updates. Sign up at lebomag.com.
Cable TV/FiOS: Comcast channel 7 (public access) and 17 (government access) and Verizon channel 35 (public access) and 34 (government access).